International Diamond & Gem Laboratory

INTERNATIONAL DIAMOND & GEMS LABORATORY

PRIVACY POLICY

PRIVACY POLICY

1. INTRODUCTION

International Diamond & Gems Laboratory and our related entities respect your privacy. IDGL provides this website privacy notice (“Notice”) to describe how we collect, use, disclose, or otherwise process the data, including personal data, that we collect about you through our website and other IDGL websites on which this Notice is posted (collectively, the “Sites”), our mobile application(s) on which this Notice is posted (the “App(s)”), offline (such as at trade shows or at IDGL locations), and the services available through our Sites, App, and offline (collectively, the Sites, the App, and IDGL services offered offline are referred to as our “Services”). We collect data directly from you, automatically as you use our Services, from vendors, and from other individuals, as set forth below.

This Privacy Notice does not apply to information, data, or materials collected by third party websites, applications, or social or media platforms (“Platforms”). These Platforms have their own privacy and security practices for which IDGL is not responsible. Your use of these Platforms is at your sole risk. If you use these Platforms to communicate with us, we will use the information we collect from you in accordance with this Privacy Notice.

Depending on your relationship with IDGL, other privacy notices also may apply to you.

IDGL provides its Services across the world. The data controller for any data submitted through our Services is International Diamond & Gems Laboratory at the address set forth below and, where relevant, other applicable IDGL Entities.

IDGL
6222 Richmond Ave., Suite 888
Houston, TX 77057

2. INFORMATION WE COLLECT ABOUT YOU

We collect information, including personal data, about you directly from you, from vendors, other parties, and automatically through your use of our Services. We combine the information we collect from these various sources. The type of personal data that we collect from you varies based on your particular interaction with our Services as set out below.

  • Account and Registration: Your full name, email address, home and mailing address, telephone number, mobile number, and, where applicable, payment information. You may also provide additional required or voluntary information, where relevant. We also collect information in accordance with IDGL’s Know Your Customer and Due Diligence Program.
  • Communications: When you communicate with us, provide information through our surveys, in the context of a trade show, or otherwise, for example, if you participate in one of our seminars.
  • Your Usage of Our Services: Your submission history, inquiries that you submit to us, records of purchases, and other interactions with us.
  • At Trade Shows and Other Events: We collect information from or about you at trade shows and other events, including at trade shows or other events that we may host or at booths that we may operate. We take photographs and film video at many of our events and use the photographs and videos to share information about our events on social media and other platforms and generally promote IDGL’s products and services. Accordingly, when you attend our events, your likeness and image may be contained within these photos and videos.
  • Social Network Form Fill: We may process your personal data when you authorize your social network to prefill a form on a Site (e.g., by signing into your social media account(s) through a button that appears on a Site). In that case, we will receive personal data about you from the social network pursuant to the policies of that social network. Examples of the personal data that we may receive includes your display name, first name, last name, profile URL, profile photo URL, social reach (number of followers), gender, email, date of birth, job title, and company. Your personal data will be processed by us in accordance with this Privacy Notice.
  • User Content: You may post to the blogs and forums available within our Services. Any information that you post to a publicly facing blog or forum may be viewable by any other visitor to our Sites or App. We are not responsible for the privacy of any information that you choose to post to our Sites or App, or for the accuracy of any information contained in those postings. We cannot prevent such information from being used in a manner that may violate this Notice, the law or your personal privacy.

3. INFORMATION WE COLLECT AUTOMATICALLY

  • Device and Online Usage: We collect information about your computer, browser, mobile or other device that you use to access the Services. We may use cookies, pixels, log files and other techniques to collect such information, including IP address, device identifiers and other unique identifiers, browser type, browser language, operating system name and version, device name and model, version, referring and exit pages, dates and times you access our Services, the length of time that you are logged in to or using our Services, the links you click or features you use, software crash reports and session identification number. Please see the “Cookies and Other Tracking Technologies” section below.
  • Analytics: Using service providers, we compile and analyze information derived from the use of our Services, such as aggregate usage patterns, user preferences, and other usage information.

Please see the “Cookies and Other Tracking Technologies” section below or our Cookie Policy for additional information about our use of cookies.

4. OUR USE OF YOUR INFORMATION

We use your information, including your personal data, for the following purposes:

  • Providing and Improving Our Services: To provide you with our Services, to improve our Services to enhance your experience using the Services, to respond to your inquiries, to develop new features, products, or services; to authenticate you; to perform technical operations, such as updating software; as well as for other customer service and support purposes;
  • Marketing and Similar Communications: For marketing and advertising purposes, such as, to the extent permitted by applicable law, to send you emails and SMS about products, services, and events that we believe would be of interest to you; to send our newsletter to you;
  • To Solicit Donations;
  • Personalizing Content and Ads: To assist us in determining relevant advertising (i) on our Sites and App; (ii) on non-IDGL websites and mobile applications; and (iii) through other media;
  • Research and Analytics: To better understand how users access and use our Services, both on an aggregated and on an individualized basis, including monitoring, evaluating, and analyzing which features and portions of our Site and our Apps are most popular, for troubleshooting, for statistical purposes including identifying geographic regions of visitors to our Services, evaluating frequently asked questions from visitors, and for other statistical purposes;
  • Protecting Rights and Interests: To protect the safety, rights, property, or security of IDGL, the Services, any service provider, or the general public; to detect, prevent, or otherwise address fraud, security, or technical issues; to prevent or stop activity that we consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity; to use as evidence in litigation; and to enforce this Notice or our Terms of Use; and
  • Legal Compliance: To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.

IDGL may also enhance or merge your personal data with the data that we obtained from the analytics providers referenced above. We will use this information to assist us in our marketing efforts and for the purposes described in this Notice.

5. DISCLOSING YOUR INFORMATION

We will not disclose your personal data to non-IDGL Entities for their own marketing purposes. We will, however, disclose your information, including personal data, to entities as described below:

  • IDGL Entities: We will share your information with IDGL Entities, so that they may contact you about our Services (marketing) or respond to your customer service inquiries.
  • Service Providers: We disclose your personal data to our service providers, contractors, professional advisors, agents, or others who perform functions on our behalf. These service providers include vendors who assist us with sending out email correspondence, SMS messages, payment processors, and other providers consistent with completing your request to IDGL.
  • Social Networking Companies: We disclose your email address to Facebook to assist us in determining relevant advertising on Facebook and through other media. See Online Advertising below.
  • Other Users: As stated above, you may choose to submit information on a blog or in a forum. Any information that you submit will be available to other users of our Services.
  • General Business Operations: We disclose personal data where necessary to the administration of our general business, accounting, record keeping and legal functions, to our tax advisors, legal counsel and other professional services entities or agents.
  • Business Transfers: If we are acquired by or merge with another entity, if some or all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the acquiring entity. We also may transfer certain of your personal information to another company in the course of evaluating a prospective transfer, where permitted by law.
  • In Response to Legal Process: We disclose your personal data to comply with the law, a judicial proceeding, court order or other legal process, such as in response to a subpoena or warrant.
  • To Protect Us and Others: We disclose your information where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety rights, property, or security of IDGL, the Services, or of any person or violations of our Terms of Service or this Notice.
  • Aggregate and Anonymized Information: We may share aggregate or anonymized information about use of the Services with service providers for marketing, advertising, research, analytics or other similar purposes. We also may publish reports in the aggregate about usage trends of our Services.

6. COOKIES AND OTHER TECHNOLOGIES

We use cookies, web beacons (including clear GIFs), Flash Local Storage Objects (“Flash LSOs”) and similar technologies, including technologies designed for mobile applications, to track user activity and collect usage data about our Sites and App. We may combine this data with the personal data we have collected from you.

Cookies. Cookies allow a web server to transfer data to a computer for record keeping and other purposes. We and our service providers use “cookies” on our Sites and similar devices designed for mobile applications, to, among other things, better serve you with tailored information and facilitate your ongoing access to and use of the Site. There are two types of cookies: session-based and persistent cookies.

  • Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged in to the Site (and the Apps). This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Sites and App.
  • Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity, which may be combined with other user information.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Sites who disable their web browsers’ ability to accept cookies will be able to browse the Sites; however, certain site features, such as the shopping cart or the ability to find the location of a lab, may not function if you disable cookies.

Local Storage Objects. We may use Flash LSOs in order to store your Site preferences and to support individual applications. Flash LSOs are different from browser cookies because of the amount and type of data stored. In addition, you cannot control, delete or disable the acceptance of Flash LSOs through your browser. 

Web Beacons, Pixel Tags and Other Technologies. Our service providers use web beacons in HTML emails to our customers, to help us track email response rates, measure the success of our marketing campaigns, identify when our emails are viewed and track whether our emails are forwarded.

Analytics. We work with service providers (including Google Analytics) who conduct analytics to help us track and understand how visitors use our Sites and our App. Google Analytics is a web analytics service provided by Google that uses cookies to help us analyze how users use our Sites and our App. The information generated by the cookies about your use of the services will be transmitted to and stored by Google on servers in the United States. If you access the Sites or our App through different devices, Google may associate your devices with one another. Google has developed the Google Analytics opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js). You can prevent Google’s collection and use of the data it collects as defined in its policy by downloading and installing a browser plug-in. For more information about Google Analytics cookies, please see Google’s help pages (https://support.google.com/analytics/answer/6004245) and privacy policy (https://www.google.com/intl/en/policies/privacy/).

Google Maps.

Our Sites may include Google Maps features and content. Google Maps features and content is subject to the then-current versions of Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps.html and Google Privacy Policy at https://www.google.com/policies/privacy/