Company

Contact IDGL

Every useful enquiry begins with a clear question. Whether you want to understand a diamond, identify a gemstone, discuss a report, or prepare a business submission, tell IDGL what you need to know.

New examination enquiries

Describe the item as it has been described to you. Include its approximate size if known, whether it is loose or mounted, and any existing report number.

Explain the purpose of the enquiry. You may be considering a purchase, documenting an inherited item, reviewing a material description, or preparing a stone for a customer. That context helps make the discussion more useful.

Existing report enquiries

Provide the complete report number and identify the field or comment you want explained. If an online record does not match your document, describe the difference.

Keep the full report available and share it through the support channel when requested. A cropped result may omit information needed to understand the question.

Submission enquiries

Use your submission reference when asking about an item already accepted for work. Explain the update you need or the change you want to discuss.

For a new submission, wait for confirmation of eligibility and current delivery instructions before sending the item.

Professional enquiries

Tell us about your business, the materials you handle, your expected submission pattern, and how you intend to use the reports. If you have a particular operational requirement, include it in your message.

Send your enquiry

Full name

Email address

Enquiry type

Report or submission reference, if available

Item description

Your question

Send Enquiry