Services

For Jewelers, Retailers & Gemstone Professionals

Clear gemological information supports clear communication throughout the jewelry trade. From a product description to a customer conversation, the details associated with a stone should remain accurate and connected to the item.

IDGL welcomes professional enquiries about diamond grading and gemstone identification requirements. Tell us how your business intends to use the reports so that the available service can be discussed in a practical way.

Build a consistent item record

An internal stock number, item description, laboratory report, and customer-facing description should refer to the same stone or jewelry item. Consistent identifiers make records easier to review and reduce avoidable confusion.

For multiple items, prepare an inventory that clearly distinguishes each one. Include the material as described, approximate size, mounting status, and the question to be addressed.

Choose the report for its purpose

A report used to describe diamond characteristics may not answer a separate question about a colored gemstone's treatment or geographic origin. Match the service to the information your customer needs.

Review the relevant report format before arranging a larger submission. Understand which results are included, how limitations are expressed, and how items outside the service scope are handled.

Keep disclosures visible

Natural or laboratory-grown origin, treatment statements, estimates, and limitations should remain part of the description when relevant. A report should not be shortened in a way that changes its meaning.

If your business makes claims beyond the report's scope, maintain separate evidence for those claims. A laboratory result should support the statement it actually addresses.

Explain results in language customers understand

Customers may recognize the 4Cs without understanding how to use them. Others may need help distinguishing a report from a valuation, or an origin opinion from provenance.

Use complete documents and plain explanations. Encourage questions about unfamiliar terminology rather than relying on a report number as the entire explanation.

Discuss your requirements

For a business enquiry, share your company name, contact person, materials, typical item counts, submission frequency, and intended use of the results. If you require a specific data format or workflow, describe it so availability can be confirmed.

Contact IDGL to discuss a reporting requirement for your business.