FAQs

Frequently Asked Questions: IDGL Services

What does IDGL do?

IDGL specializes in diamond grading and gemstone identification. Contact us to discuss the examination suitable for your item and the information you need.

Which service should I choose?

Start with your main question: material identity, diamond characteristics, treatment information, or an existing report issue. We can discuss the available service scope from that starting point.

Do I need to know my gemstone's name before contacting IDGL?

No. Tell us how the item has been described to you and what you would like to understand. An uncertain identification should be presented as uncertain.

Can I submit a stone already set in jewelry?

Ask about eligibility for the particular item. A mounting can affect access and the information that can be reported. Confirm the scope before submission.

Can I send an item without contacting IDGL first?

Please obtain current service and delivery instructions before dispatch. Confirm the item is eligible and that the requested examination addresses your question.

What should I include in an enquiry?

Include the material as described, approximate size if known, mounting status, existing report number, and the question you need answered.

How much does examination cost?

Request the current fee for your item and service. Clarify the report product, included work, and any relevant additional charges before proceeding.

How long does a report take?

Ask for the current estimate and when it begins. Delivery, acceptance, additional analysis, and return arrangements may be separate parts of the schedule.

Can a business enquire about several items?

Yes. Share item types, counts, approximate size ranges, submission frequency, and the required output so the available service can be discussed.

Can a photograph replace a physical examination?

A photograph can help explain an enquiry. It should not be treated as a complete laboratory identification or grading assessment of the item.